Calibration Services

What are your Calibration services/capabilities?

BVS performs the calibration of all of our products at our facility in Metuchen, New Jersey. Over time our test equipment is subject to degradation due to use, abuse, drift or aging. Calibration helps to ensure the accuracy of your measurements and allows you to compare the performance of your device with the published specifications. We recommend an annual calibration on all of our test equipment as the standard.

What is the process to get my product Calibrated?

Any product returned to BVS requires an RMA number. The RMA number will be emailed to you after support deems it necessary to return the product for service. It is the customer’s responsibility to pack the product securely so that it won’t be damaged during shipping. Please use the same box the product was shipped in, if it is available. Please include a copy of your RMA form in the box. For additional identification, please write the RMA number on the outside of the box.

What should I expect when I send you a product for calibration?

Our goal is to turnaround the product sent in for calibration within three to five business days. Expedited services are available for an additional surcharge, contact support for pre-approval (732 548 3737 and ask for support or email – support@bvsystems.com).

How do I pay for your calibration services?

Once the calibration has been completed, an email will be sent to you providing you with instructions on your payment options. There are three methods used for paying for the calibration of the RMA – credit card (Visa, American Express, Mastercard), check and money transfer. RMAs will not be returned unless payment is made in full using one of these methods. If you require an invoice for the RMA you returned please contact support (support@bvsystems.com) to initiate this process. For international RMAs the customer will pay for the return shipping costs, customs clearance, and any other related charges involved with the import of the product to the destination country.

Do you provide calibration certificates?

BVS provides copies of calibration certificates that are NIST traceable with each product that we manufacture or calibrate. If additional copies of a calibration certificate is needed please contact customer support (support@bvsystems.com) for assistance.

Email support@bvsystems.com or call 732.548.3737 (8:30 AM – 5:00 PM EST) and ask support for assistance on returning your product for calibration.